The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please contact me if you have any problems with your order.
PRIVACY POLICY
Data administrator: The administrator of your personal data processed in connection with the sales contract concluded by you (Article 6(1)(f) of the GDPR1) is KHT ARIA SHOP. KHT ARIA SHOP is represented by Agnieszka Zaręba-Pliszko, with its registered office at: ul. Energetyków 24 lok. 1; 20-468 Lublin, NIP: 7742723217, REGON: 060467323. Contact details: office@khtaria.shop.
We will process the following personal data:
- First name (if you have registered on our website, used our contact form or otherwise provided it to us);
- Last name (if you have registered on our website, used our contact form or otherwise provided it to us);
- E-mail address (in case you have registered on our website, used our contact form or otherwise provided it to us);
- Telephone number (if you have used our contact form or otherwise provided it to us);
- Data regarding the delivery address or residential address (in the case of purchase, delivery);
- NIP number (in case of downloading an invoice);
- Data regarding the device you use (e.g. IP address, browser, etc., in accordance with the records resulting from data processing as part of cookie files described below).
Who has access to your personal data?
Being the administrator of your personal data, we never sell or exchange them for marketing purposes with other entities.
In some cases, we transfer your personal data to selected third parties only for the purpose of providing services defined by us.
An example may be companies maintaining our IT infrastructure, companies providing us with services related to e-mail campaigns, text messages, social media or other IT-related services. However, we transfer this data only to the extent regulated by the personal data processing entrustment agreements signed with these entities.
According to your consents, your personal data may be transferred to our business partners.
In the case of transferring your personal data to payment operators in connection with the handling and settlement of payments made by you via the Internet using payment instruments, providing data is required in order to make the payment and provide confirmation of its execution by the above-mentioned entities. operators for us
Voluntary processing: Data processing is voluntary, but at the same time necessary for KHT ARIA SHOP to respond to your message.
Processing period:
We will process the personal data provided by you in the period:
1. necessary to perform the contract concluded as part of the services we provide, perform our duties during their duration,
2. for a period of 5 years, counting from the first day of the year following the year in which business relations with the client were terminated or in which occasional transactions were carried out in order to fulfill a legal obligation, pursue claims or defend against them,
3. until you withdraw your consent or raise objections in the case of our activities for marketing purposes, on the basis of separately expressed consents or as part of processing based on our legitimate interest.
Rights regarding processed data:
Right of access to data:
You have the right to request information about what personal data we store at any time. To obtain such information, please contact us.
Right to Portability:
If we process your personal data in an automated manner, on the basis of your consent or a concluded contract, you have the right to receive a copy of your data in a structured, commonly used and readable format. This copy may be sent to you directly or to another entity indicated by you and applies only to personal data that has been provided to us.
Right to correct data:
You have the right to request that your personal data be corrected at any time if they are incorrect, as well as to complete incomplete data. If you have an account on our website, you can edit both your personal data and consents as part of your user account settings.
Right to delete data:
You have the right to delete your personal data processed by us at any time. Please remember, however, that this right is not absolute and as an administrator we have the right to refuse to delete your data for which we have a basis for processing (e.g. in order to fulfill a legal obligation or pursue claims or defend against claims that may be directed against us).
The right to object to data processing based on a legitimate interest:
You have the right to object to the processing of your personal data at any time, to the extent that we process this data based on the legitimate interest of the administrator. We will then stop processing your personal data, unless we can find a legitimate justification for this process that overrides your interest or rights. You will of course be informed of this.
Right to object to direct marketing:
You have the right to object to receiving direct marketing materials, including the analysis of your profile that is being prepared to prepare such materials.
Right to Restrict:
You have the right to request the restriction of the processing of your personal data at any time under the following conditions:
- if you do not consent to the processing of data based on the legitimate interest of the administrator, then we will limit any processing of such data after verifying whether there is such a legitimate interest.
- if you report that the processed personal data is incorrect, then we will limit any processing of this data until its correctness is verified.
- if the data processing is unlawful, then you can object to the erasure of your personal data and request the restriction of the use of your personal data instead.
- if we no longer need your personal data, but they are required to pursue claims or defend against them.
Automated data processing
In order to carry out marketing activities, in some cases we will use profiling. This means that thanks to the automatic processing of personal data, we assess selected factors concerning you, e.g. by analyzing how often our website is visited or what products are most often viewed. The analysis of behavior on our website helps us understand your expectations and adapt to their needs and interests. Thanks to this form of processing, we can present the user with an advertisement tailored to him, which is described in more detail in the section on cookies policy.
How to exercise your rights?
If you believe that we are processing your personal data incorrectly, please contact us. Of course, you also have the right to submit a complaint to the supervisory body, which is the President of the Personal Data Protection Office (if you believe that the data processing is unlawful), by sending a complaint by post to the following address: Office for Personal Data Protection, ul. Stawki 2, 00-193 Warsaw. Information on the possibility of submitting a complaint in electronic form: https://www.uodo.gov.pl/pl/83/153. More information on lodging a complaint: https://uodo.gov.pl/pl/83/155.
Cookies policy
Cookies (so-called cookies) are small text files that are automatically created by the web browser when visiting websites. They are used only to better adapt the website to the individual needs of Internet users. They do not contain any personal information.
We use cookies to collect information about how visitors use our online store. Thanks to this information, we constantly improve the operation of the website and provide users with optimal conditions for using the website and the offer. To manage the cookies we use, please click Cookie Settings.
We use the following types of cookies in our online store:
Necessary
These cookies are essential for the proper functioning and display of our website. They optimize the use of it - they are used to establish, maintain and manage the user's session, as well as remember the user's preferences.
These files store information about the logged in user, his session and cookie settings in the browser.
These files store information about cookie settings.
Functional
Functionality cookies allow a website to remember information that changes the way it behaves or looks, such as your preferred language or region you are in, font size, website layout, etc.
Statistical
Statistics cookies help us understand how visitors interact with the site by collecting and reporting information anonymously.
Google Analytics
We use the Google Analytics service, which collects anonymous information about the User's visits to the website. These are, among others, information such as the subpages that he has displayed, the time he spent on the website or transitions between individual pages. More about Google's privacy policy.
Marketing
Marketing cookies are used to track visitors on websites. The goal is to display ads that are relevant and engaging to the individual user, and therefore more valuable to publishers and third-party advertisers.
Third party websites
Third-party websites whose functions we use on our website may also use cookies that enable logging in and serve to deliver advertisements corresponding to the user's preferences and behavior. In particular, such cookies are:
• cookies related to the Google advertising network. You can change these settings here.
• cookies related to the Facebook social network. Basic information on Facebook's privacy protection can be found here.
The user may change the way cookies are used at any time. Most browsers offer the option of accepting or rejecting all cookies, accepting only certain types of cookies, or informing you each time a website tries to save them. The user can also easily delete cookies that have already been stored on the device by the browser. The options for managing and deleting cookies vary depending on the browser you use. No change of cookie settings in the user's browser means acceptance of their use.
• Internet Explorer cookie settings
• Microsoft Edge cookie settings
• Chrome cookie settings
• Firefox cookie settings
• Opera cookie settings
• Safari cookie settings
• Android cookies
• Cookies in iOS (Safari)
______________________
We process your data in accordance with the relevant legal provisions, in particular in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on free movement of such data and repealing Directive 95/46/W). ("GDPR").
Our products often have significant discounts, sometimes evenup to 20%. For large orders and to discuss individual discounts, we encourage you to contact our store.
The declared order processing time varies depending on the type of product, ranging from 3 to 5 days. We often ship orders earlier than the specified time, frequently on the next day.
Every product purchased from our store can be returned. In such a case, you will be responsible for covering the return shipping costs. Once the product is returned to us, we will refund your payment, excluding the cost of shipping. The return shipping cost may range from 5 to 20 Euros, depending on the dimensions and weight of the product.
You can exchange any product for a different one. In this case, you will be responsible for covering the return shipping costs, as well as the shipping costs for the new product, along with any price difference if applicable. We will inform you about the costs and procedure when you express your desire to exchange a product.
Etsy should refund the customer within 3 to 5 business days. Sometimes, refunds to cards from banks outside the USA can take up to 30 days.
We always dispatch shipments on time. Any delays are solely due to transportation issues, which are entirely beyond our control.
We strive to ensure that the photos in our listings accurately represent what is included in the offer. Occasionally, the products in the photos may have slight variations from the ones we send to the customer. This could be due to minor differences in material shade or slight deviations, as our products are crafted by hand and not mass-produced.
It is possible. We encourage you to contact us and discuss all the details regarding a potential custom order.
In our store, shipping for packages is covered by us; however, outside the European Union, customs duties and VAT may apply. The customs fee is the responsibility of the buyer, and these fees are beyond our control. The customs fee is typically calculated and applied during the final stage of payment by the customer. It's worth noting that VAT may not always be automatically calculated, and customers may be informed about it upon receiving the package from the post office or courier. We want to emphasize that these are standard procedures over which we have no influence. We are unable to calculate or include them in the offer price.
When you notice that the box containing the package is clearly damaged, you should create a damage protocol with the courier. In the case of product damage despite no visible damage to the box, you should also report this situation to your local post office. If you receive a damaged product, please contact us, and we will find a satisfactory solution for the customer. There are several possible solutions in such a situation. After returning the damaged product to us, the customer will receive a refund for both the shipping cost and the product cost. Alternatively, a partial refund and keeping the product may also be an option.